Remote Planning & Coordination Specialist

Velvethorizons; Saint Paul (MN); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and training

Job summary

Velvet Horizons is seeking a Planning Consultant to support clients with coordination and scheduling in a fully remote environment. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

The role requires clear written and verbal communication, independence in a remote setting, and high attention to detail. You’ll work with clients via phone, email, and digital platforms, research accommodations and transport options, and document interactions in

Qualifications

• Strong written and verbal communication skills.
• Proven ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused mindset with problem-solving skills.
• Basic proficiency with online scheduling tools.
• English fluency; Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present suitable options for accommodations, transportation, and related services.
• Prepare structured plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Maintain awareness of relevant updates, policies, and service offerings.
• Collaborate with internal team members to improve workflows and service delivery.
• Accurately document client interactions, transactions, and records in company systems.

Skills

Strong communication skills

Remote work proficiency

Organizational skills

Client coordination

Attention to detail

Bilingual a plus

Job description

Velvet Horizons is seeking a Planning Consultant to support clients with coordination and scheduling in a fully remote environment. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

The role requires clear written and verbal communication, independence in a remote setting, and high attention to detail. You’ll work with clients via phone, email, and digital platforms, research accommodations and transport options, and document interactions in