Remote Planning & Coordination Specialist

Velvethorizons; Concord (NH); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and development opportunities

Access to company resources

Job summary

Velvet Horizons is seeking a Planning Consultant to support clients with coordination and scheduling services. This role involves managing client requests, organizing logistics, and ensuring a smooth, end-to-end planning process.

The position is fully remote, requiring strong communication, independence, and meticulous organization. You will handle multiple tasks with deadlines, provide reliable client support, and continuously improve workflows and service delivery.

Qualifications

• Strong written and verbal communication skills.
• Proven ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused mindset with problem-solving skills.
• Basic proficiency with online tools and scheduling platforms.
• Fluency in English is required; Spanish language skills are a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present suitable options for accommodations, transportation, and related services.
• Prepare structured plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Maintain awareness of relevant updates, policies, and service offerings.
• Collaborate with internal team members to improve workflows and service delivery.
• Accurately document client interactions, transactions, and records in company systems.

Skills

Communication

Remote work

Organization

Multitasking

Customer focus

Scheduling tools

English fluency

Job description

Velvet Horizons is seeking a Planning Consultant to support clients with coordination and scheduling services. This role involves managing client requests, organizing logistics, and ensuring a smooth, end-to-end planning process.

The position is fully remote, requiring strong communication, independence, and meticulous organization. You will handle multiple tasks with deadlines, provide reliable client support, and continuously improve workflows and service delivery.