Remote Planning & Coordination Specialist

Velvethorizons; Birmingham (AL); Remote; USD 45,000 - 65,000; Full time

Job summary

Velvet Horizons is a fully remote planning services provider seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process, including documenting interactions and coordinating with third-party providers.

The role emphasizes independence in a remote setting, strong communication, and meticulous organization, with ongoing training and professional development

Qualifications

• Strong written and verbal communication is required.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer-focused mindset with problem-solving skills.
• Basic proficiency with online tools and scheduling platforms.
• English fluency is required; Spanish is a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present suitable options for accommodations, transportation, and related services.
• Prepare structured plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Maintain awareness of relevant updates, policies, and service offerings.
• Collaborate with internal team members to improve workflows and service delivery.
• Accurately document client interactions, transactions, and records in company systems.

Skills

Communication

Remote work

Organization

Time management

Customer service

Scheduling tools

English fluency

Job description

Velvet Horizons is a fully remote planning services provider seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process, including documenting interactions and coordinating with third-party providers.

The role emphasizes independence in a remote setting, strong communication, and meticulous organization, with ongoing training and professional development