Remote Pharmacy Tech Support - Contract Call Center Specialist

IQVIA; United States; Remote; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Remote work

Contract role

Potential to convert to full-time

Zusammenfassung

IQVIA is seeking a Pharmacy Support Call Center Representative for 100% remote contract work. You will provide payment assistance solutions, including co-pay cards or vouchers, and serve as the primary contact for patients, pharmacies and professionals.

Responsibilities include first level support via phone/email, documenting resolutions, and escalating unresolved issues. Requires Pharmacy Technician experience, HIPAA certification, and call center background; bilingual English/Spanish a plus.

Qualifikationen

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Aufgaben

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escape unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.

Kenntnisse

Call center experience

HIPAA compliant

Bilingual English/Spanish

Customer service

Ausbildung

High School Diploma or equivalent

Pharmacy Technician certification

Jobbeschreibung

IQVIA is seeking a Pharmacy Support Call Center Representative for 100% remote contract work. You will provide payment assistance solutions, including co-pay cards or vouchers, and serve as the primary contact for patients, pharmacies and professionals.

Responsibilities include first level support via phone/email, documenting resolutions, and escalating unresolved issues. Requires Pharmacy Technician experience, HIPAA certification, and call center background; bilingual English/Spanish a plus.