Remote Bilingual Pharmacy Tech Support & Call Center

QVIA; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative on a contract basis. You will provide payment assistance solutions such as co-pay cards or vouchers and serve as the primary contact for patients, pharmacies and medical professionals using an Opus Health program.

The role requires Pharmacy Technician experience, HIPAA certification, and strong call-center skills; bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish).
• Experience in medical claim processing is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.

Skills

Pharmacy Technician experience

Call center experience

HIPAA certified

Bi-lingual English/Spanish

Medical claims processing

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative on a contract basis. You will provide payment assistance solutions such as co-pay cards or vouchers and serve as the primary contact for patients, pharmacies and medical professionals using an Opus Health program.

The role requires Pharmacy Technician experience, HIPAA certification, and strong call-center skills; bilingual English/Spanish is a plus.