Remote Pharmacy Tech Support & Patient Care Specialist

QVIA; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA, the world's leading provider of clinical research services and healthcare insights, seeks a Call Center Representative to serve patients, pharmacies, and medical professionals via the IQVIA Health program. You will handle card activations, eligibility questions, and explain benefits, with first-level support and prompt escalation when needed.

Responsibilities include documenting resolutions, identifying operational challenges, and completing a 40-hour weekly schedule across EST business

Qualifications

• High school diploma or equivalent required.
• Pharmacy technician experience preferred.
• HIPAA certification required; call center experience a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Quickly assess user issues and provide first-level problem resolution.
• Document information and escalate unresolved issues to appropriate areas.

Skills

Call center experience

HIPAA certification

Bi-lingual English/Spanish

Pharmacy Technician experience

Education

High School Diploma or equivalent

Pharmacy Technician certification

Job description

IQVIA, the world's leading provider of clinical research services and healthcare insights, seeks a Call Center Representative to serve patients, pharmacies, and medical professionals via the IQVIA Health program. You will handle card activations, eligibility questions, and explain benefits, with first-level support and prompt escalation when needed.

Responsibilities include documenting resolutions, identifying operational challenges, and completing a 40-hour weekly schedule across EST business