Remote Pharmacy Support Specialist for PACE Care

ExactCare Pharmacy; Northern (KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

AnewHealth is seeking a Pharmacy Support Specialist to provide enrollment support, network pharmacy coordination, and help desk assistance for PACE participants remotely from NJ. The role requires strong communication, attention to detail, and ability to manage multiple tasks in a healthcare setting.

The position is full-time, Wednesday to Sunday shifts (2PM-10:30PM ET). A comprehensive benefits package is provided, with medical/dental/vision, 401(k), and paid time off.

Qualifications

• HS diploma required.
• Minimum of 2 years customer service experience preferably in healthcare.
• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
• Must have a strong patient centered focus.
• Excellent communication skills, especially via phone.
• Excellent interpersonal and relationship building skills.
• Understanding of clinical terms and impacts.
• Able to multi-task and handle multiple priorities without sacrificing quality.
• Detail oriented and organized.

Responsibilities

• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside.
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Education PACE staff regarding CareKinesis and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Makes outgoing calls to ensure the participants have received their delivery.

Skills

Effective communication

Phone etiquette

MS Office Suite

Patient-centered care

Multi-tasking

Interpersonal skills

Education

High School Diploma

Tools

CRM software

Job description

AnewHealth is seeking a Pharmacy Support Specialist to provide enrollment support, network pharmacy coordination, and help desk assistance for PACE participants remotely from NJ. The role requires strong communication, attention to detail, and ability to manage multiple tasks in a healthcare setting.

The position is full-time, Wednesday to Sunday shifts (2PM-10:30PM ET). A comprehensive benefits package is provided, with medical/dental/vision, 401(k), and paid time off.