Remote Pharmacy Support Specialist - Call Center

NCBiotech; Raleigh (NC); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions, such as co-pay cards or vouchers, and provide first-level support via phone or email. The position requires Pharmacy Technician experience, a High School Diploma, HIPAA certification, and 3+ years in a call center.

Bilingual English/Spanish is a plus. Shifts cover EST hours with full-time weekly commitment, and the role is managed by an external agency

Qualifications

• High School Diploma or equivalent required.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user’s issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision.

Skills

Pharmacy Technician experience

Call center experience

HIPAA compliance

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment assistance solutions, such as co-pay cards or vouchers, and provide first-level support via phone or email. The position requires Pharmacy Technician experience, a High School Diploma, HIPAA certification, and 3+ years in a call center.

Bilingual English/Spanish is a plus. Shifts cover EST hours with full-time weekly commitment, and the role is managed by an external agency