Remote Pharmacy Support Specialist

IQVIA; Louisville (KY); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Remote work

Potential full-time conversion

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers, handling tasks like card activation, eligibility, and benefit explanations.

Role requires Pharmacy Technician experience, HIPAA certification, and call center background. Bilingual English/Spanish is a plus. The position offers shifts and hourly pay of $18.00.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.

Skills

Call center experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Pharmacy Technician experience

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers, handling tasks like card activation, eligibility, and benefit explanations.

Role requires Pharmacy Technician experience, HIPAA certification, and call center background. Bilingual English/Spanish is a plus. The position offers shifts and hourly pay of $18.00.