Remote Pharmacy Support Specialist

IQVIA

Cincinnati (OH)

On-site

USD 20,000 - 29,000

Full time

8 days ago

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Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation, eligibility, and benefit explanations.

Responsibilities include first-level support via phone, email, or fax, documenting issues, and escalating when needed. Requires Pharmacy Technician experience, HIPAA certification, and call-center background; bilingual English/Spanish is a

Qualifications

High School Diploma or equivalent.
Pharmacy Technician experience required.
HIPAA certified.
Call center experience required (3+ years preferred).
Bi-lingual (English/Spanish) is a plus.

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
Quickly assess the user's issue and provides first level support for problem resolution.
Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
Recognize operational challenges and suggest recommendations to management, as necessary.
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.