Remote Pharmacy Support & Call Center Specialist

IQVIA; Albuquerque (NM); On-site; USD 25,000 - 30,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative to join a 100% remote contract role. You will provide payment assistance, co-pay cards, and program eligibility explanations for patients and pharmacies.

Role requires Pharmacy Technician experience, HIPAA certification, and call center skills; bilingual English/Spanish is a plus. 40-hour week shifts available; potential conversion to full-time with IQVIA.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week with shifts (8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00 am - 7:00 pm EST, or 11:00 am - 8:00 pm EST).

Skills

Pharmacy Technician

HIPAA certified

Call center experience

Bilingual EN/ES

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative to join a 100% remote contract role. You will provide payment assistance, co-pay cards, and program eligibility explanations for patients and pharmacies.

Role requires Pharmacy Technician experience, HIPAA certification, and call center skills; bilingual English/Spanish is a plus. 40-hour week shifts available; potential conversion to full-time with IQVIA.