Remote Pharmacy Support Specialist – Call Center

IQVIA; St. Louis (MO); On-site; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. The position focuses on payment assistance solutions, including co-pay cards and vouchers, with responsibilities such as card activation, program eligibility, and troubleshooting submission rejections.

Role requires Pharmacy Technician experience, HIPAA certification, and call center background. Availability for 40 hours weekly across EST shifts is expected; bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Pharmacy technician experience

HIPAA certified

Call center experience

Bilingual English/Spanish (plus)

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. The position focuses on payment assistance solutions, including co-pay cards and vouchers, with responsibilities such as card activation, program eligibility, and troubleshooting submission rejections.

Role requires Pharmacy Technician experience, HIPAA certification, and call center background. Availability for 40 hours weekly across EST shifts is expected; bilingual English/Spanish is a plus.