Remote Pharmacy Support Specialist

Lifelancer Ltd; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Tech Support / Call Center Rep for 100% remote work from home. The role handles payment assistance solutions, such as co-pay cards, and supports patients, pharmacies, and medical professionals.

The position requires a Pharmacy Technician background and call center experience, with English/Spanish bilingual being a plus. The role is contract-to-hire with potential conversion to full-time, offering a pay rate of $18.00 per hour and full-time hours.

Qualifications

• High School Diploma or equivalent required.
• Pharmacy Technician experience required.
• HIPAA certified preferred.
• Call center experience required (3+ years preferred).
• Bilingual (English/Spanish) a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other means to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management as necessary.
• Ability to work 40 hours per week with shifts 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm EST, or 11:00 am–8:00 pm EST.

Skills

Pharmacy Technician

Call center experience

HIPAA certified

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Tech Support / Call Center Rep for 100% remote work from home. The role handles payment assistance solutions, such as co-pay cards, and supports patients, pharmacies, and medical professionals.

The position requires a Pharmacy Technician background and call center experience, with English/Spanish bilingual being a plus. The role is contract-to-hire with potential conversion to full-time, offering a pay rate of $18.00 per hour and full-time hours.