Remote Pharmacy Tech Support Specialist

IQVIA Argentina; Las Vegas (NV); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract. You will provide payment assistance solutions (e.g., co-pay cards) and handle requests such as card activation, program eligibility, and benefit explanations.

Requirements include a High School Diploma, Pharmacy Technician experience, HIPAA certification, and call center experience; bilingual English/Spanish is a plus. Pay is $18.00/hour with potential conversion to full-time.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week with shifts 8:00 am - 5:00 pm EST, 9:00 am - 6:00 pm EST, 10:00 am - 7:00 pm EST, or 11:00 am - 8:00 pm EST.

Skills

Pharmacy Technician experience

HIPAA certified

Call center experience

Bi-lingual English/Spanish

Medical claim processing experience

Education

Pharmacy Technician certification

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract. You will provide payment assistance solutions (e.g., co-pay cards) and handle requests such as card activation, program eligibility, and benefit explanations.

Requirements include a High School Diploma, Pharmacy Technician experience, HIPAA certification, and call center experience; bilingual English/Spanish is a plus. Pay is $18.00/hour with potential conversion to full-time.