Remote Pharmacy Support Specialist

IQVIA; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative to join our remote contract team. You will provide payment assistance solutions, such as co-pay cards or vouchers, and handle inquiries on card activation, eligibility, and benefits explanations.

This role requires a Pharmacy Technician background, HIPAA certification, and strong call-center skills. English/Spanish bilingual abilities are a plus, with shifts during EST time.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user’s issue and provides first level support for problem resolution.
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.

Skills

Pharmacy Technician experience

HIPAA certified

Call center experience

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative to join our remote contract team. You will provide payment assistance solutions, such as co-pay cards or vouchers, and handle inquiries on card activation, eligibility, and benefits explanations.

This role requires a Pharmacy Technician background, HIPAA certification, and strong call-center skills. English/Spanish bilingual abilities are a plus, with shifts during EST time.