Remote Pharmacy Support Call Center Specialist

Lifelancer Ltd; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team. You will handle payment assistance solutions, such as co-pay cards or vouchers, and support card activation, eligibility, and benefit explanations.

The role requires Pharmacy Technician experience, HIPAA certification, and call center experience. Bilingual English/Spanish is a plus, with a 40-hour weekly schedule across EST shifts.

Qualifications

• High School Diploma or equivalent required.
• Pharmacy Technician experience is required.
• HIPAA certification is preferred.
• Call center experience is preferred (3+ years).
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods to the Support Center.
• Quickly assess the user's issue and provide first level support.
• Document information and escalate unresolved issues promptly to the appropriate area.
• Identify operational challenges and suggest recommendations to management.
• Work 40 hours per week with shifts (ET) as listed.

Education

High School Diploma or equivalent

Pharmacy Technician experience

HIPAA certified

Call center experience

Bi-lingual English/Spanish

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team. You will handle payment assistance solutions, such as co-pay cards or vouchers, and support card activation, eligibility, and benefit explanations.

The role requires Pharmacy Technician experience, HIPAA certification, and call center experience. Bilingual English/Spanish is a plus, with a 40-hour weekly schedule across EST shifts.