Remote Pharmacy Support Specialist – Call Center

IQVIA LLC; New Providence (NJ); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA LLC is seeking a 100% remote Pharmacy Support Call Center Representative to provide payment assistance like co-pay cards and vouchers. You will handle card activations, program eligibility, and explain benefits and submission issues.

The role requires a Pharmacy Technician background, high school diploma, HIPAA certification, and strong call center experience. Bi-lingual English/Spanish is a plus. Shifts total 40 hours weekly with EST coverage.

Qualifications

• High School Diploma or equivalent required.
• Pharmacy Technician experience required.
• HIPAA certification required.
• Call center experience required (3+ years preferred).
• Bi-lingual English/Spanish a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and provide recommendations to management as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Call center experience

Pharmacy technician

HIPAA certified

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA LLC is seeking a 100% remote Pharmacy Support Call Center Representative to provide payment assistance like co-pay cards and vouchers. You will handle card activations, program eligibility, and explain benefits and submission issues.

The role requires a Pharmacy Technician background, high school diploma, HIPAA certification, and strong call center experience. Bi-lingual English/Spanish is a plus. Shifts total 40 hours weekly with EST coverage.