Remote Pharmacy Support Specialist - Call Center

IQVIA

Memphis (TN)

On-site

USD 21,000 - 29,000

Full time

14 days+

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Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a remote contract role. The position focuses on payment assistance through co-pay cards and vouchers, with responsibilities including card activation, program eligibility, and explaining benefits and submission issues.

Ideal candidates have a Pharmacy Technician background, HIPAA certification, and 3+ years in call centers; bilingual English/Spanish is a plus.

Qualifications

High School Diploma or equivalent.
Pharmacy Technician experience required.
HIPAA certified.
Call center experience required (3+ years preferred).
Experience in medical claim processing is a plus.
Bi-lingual (English/Spanish) is a plus.

Responsibilities

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
Quickly assess the user's issue and provides first level support for problem resolution
Document information specific to the resolution and escalated unresolved issues expeditiously to the appropriate area
Recognize operational challenges and suggest recommendations to management, as necessary
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision