Remote Pharmacy Support Specialist

IQVIA; Phoenix (AZ); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA seeks a contract Pharmacy Support Call Center Representative for a fully remote role. You will handle payment assistance solutions such as co-pay cards or vouchers and support patients, pharmacies, and medical professionals via call, email, or other contact methods.

The position requires a Pharmacy Technician background, HIPAA certification, and at least 3 years of call center experience. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week with shifts: 8:00am-5:00pm EST, 9:00am-6:00pm EST, 10:00am-7:00pm EST, or 11:00am-8:00pm EST.

Skills

Call center experience

HIPAA awareness

Communication skills

Problem solving

Education

High School Diploma or equivalent

Pharmacy Technician experience

HIPAA certified

Call center experience (3+ years)

Experience in medical claim processing (plus)

Bi-lingual English/Spanish (plus)

Job description

IQVIA seeks a contract Pharmacy Support Call Center Representative for a fully remote role. You will handle payment assistance solutions such as co-pay cards or vouchers and support patients, pharmacies, and medical professionals via call, email, or other contact methods.

The position requires a Pharmacy Technician background, HIPAA certification, and at least 3 years of call center experience. Bilingual English/Spanish is a plus.