Remote Pharmacy Support Call Center Specialist

IQVIA; Salem (OR); Remote; USD 21,000 - 29,000; Full time

Job summary

IQVIA is recruiting for a Pharmacy Support Call Center Representative to work remotely. The role focuses on payment assistance solutions including co-pay cards and program eligibility, serving patients, pharmacies, and medical professionals via a Support Center.

The position requires Pharmacy Technician experience, call center background, HIPAA certification, and bilingual English/Spanish is a plus. It offers 40-hour weeks with multiple EST shifts.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.

Skills

Pharmacy Technician experience

Call center experience

HIPAA certified

Bi-lingual EN/ES

Education

High School Diploma or equivalent

Job description

IQVIA is recruiting for a Pharmacy Support Call Center Representative to work remotely. The role focuses on payment assistance solutions including co-pay cards and program eligibility, serving patients, pharmacies, and medical professionals via a Support Center.

The position requires Pharmacy Technician experience, call center background, HIPAA certification, and bilingual English/Spanish is a plus. It offers 40-hour weeks with multiple EST shifts.