Remote Pharmacy Quality Supervisor | Data-Driven Improvements

Lumicera; Oklahoma City (OK); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/Mb

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. The role involves assigning and supervising quality analysts, monitoring performance, and driving improvements with data-backed plans.

Responsibilities include developing metrics, reviewing data, tracking issues, calibrating QA processes, and presenting state assessments with leadership.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments and derive recommendations.
• Experience developing and executing improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, action plans and data analysis.
• Review, request, and assess quality monitoring data on a routine basis.
• Monitor customer insights to stay current with processes and evaluate performance of quality analysts.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Ensure a robust calibration process across all parties in the Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to leadership using data.
• Other duties as assigned.

Skills

Leadership / supervisory experience

Data-driven decision making

Process improvement

Analytical thinking

Customer service excellence

Education

Associate degree or equivalent experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program. The role involves assigning and supervising quality analysts, monitoring performance, and driving improvements with data-backed plans.

Responsibilities include developing metrics, reviewing data, tracking issues, calibrating QA processes, and presenting state assessments with leadership.