Remote Pharmacy Quality Supervisor Data-Driven Improvements

Lumicera; Harrisburg (Dauphin County); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/M1

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services is hiring a Supervisor, Pharmacy Quality to oversee the specialty pharmacy quality management program. You will lead quality analysts, monitor performance, and drive improvement projects with data-backed plans.

The role requires supervisory experience, strong data skills, and a customer-service mindset to ensure compliance and evolving quality standards across teams.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned.

Skills

Data analysis

Supervisory experience

Customer service

Compliance awareness

Interpersonal collaboration

Education

Associate degree or 2+ years of experience

Job description

Lumicera Health Services is hiring a Supervisor, Pharmacy Quality to oversee the specialty pharmacy quality management program. You will lead quality analysts, monitor performance, and drive improvement projects with data-backed plans.

The role requires supervisory experience, strong data skills, and a customer-service mindset to ensure compliance and evolving quality standards across teams.