Remote Pharmacy Quality Lead — Data-Driven Improvement

Lumicera; Lansing (MI); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/M*

Job summary

Lumicera Health Services seeks a Supervisor, Pharmacy Quality to lead and improve the Specialty Pharmacy Quality Management Program. You will assign, supervise, and evaluate quality analysts, monitor performance, and drive improvements with data-driven plans.

Responsibilities include defining metrics, reviewing monitoring data, and collaborating to develop actions that raise quality, accuracy, and customer satisfaction across the team.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments/derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, action plans, and data analysis.
• Review and assess quality monitoring data on a routine basis.
• Monitor insights to evaluate performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Ensure a robust calibration process for consistency across Quality Management.
• Write business requirements and test enhancements.
• Create and present assessments of current state with recommendations to leadership.
• Other duties as assigned.

Skills

Supervisory experience

Data-driven analysis

Customer service excellence

Compliance program knowledge

Collaboration & communication

Education

Associate degree or 2 years relevant experience

Job description

Lumicera Health Services seeks a Supervisor, Pharmacy Quality to lead and improve the Specialty Pharmacy Quality Management Program. You will assign, supervise, and evaluate quality analysts, monitor performance, and drive improvements with data-driven plans.

Responsibilities include defining metrics, reviewing monitoring data, and collaborating to develop actions that raise quality, accuracy, and customer satisfaction across the team.