Remote Pharmacy Quality Supervisor - Data-Driven Improvement

Navitus Health Solutions / Lumicera Health Services; United States; Remote; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team! The Supervisor, Pharmacy Quality, is responsible for managing the effectiveness of the Specialty Pharmacy Quality Management Program.

The Supervisor, Pharmacy Quality identifies, assigns, and supervises the work of the quality analysts and will monitor the performance of the Quality team and individual analysts to make improvements where necessary.

Qualifications

• Experience using data to make assessments / derive recommendations.
• Supervisory or quality-analyst background.
• Experience developing and executing on improvements.
• Excellent customer service skills.
• Commitment to compliance program objectives.
• Ability to collaborate respectfully with colleagues.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics
• Request, review, and assess quality monitoring data on a routine basis
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel
• Track, trend, and analyze escalations and data outliers for root cause and improvement
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program
• Facilitate improvements including writing business requirements and testing enhancements
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments
• Other duties as assigned

Skills

Supervisory experience

Data-driven analysis

Customer service

Compliance

Teamwork

Education

Associate degree or 2 years relevant experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team! The Supervisor, Pharmacy Quality, is responsible for managing the effectiveness of the Specialty Pharmacy Quality Management Program.

The Supervisor, Pharmacy Quality identifies, assigns, and supervises the work of the quality analysts and will monitor the performance of the Quality team and individual analysts to make improvements where necessary.