Remote Pharmacy Quality Supervisor: Data-Driven Improvements

Lumicera; Indianapolis (IN); Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off: 20 days

4 weeks paid parental leave

9 paid holidays

401K company match

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Professional Membership assistance

Referral Bonus Program

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team. This leadership role manages the Specialty Pharmacy Quality Management Program, guiding quality analysts and driving improvements through data-driven assessments.

The Supervisor will oversee evaluations, develop improvement plans, calibrate processes for consistency, and present findings to leadership. Excellent analytical, mentoring, and collaboration skills are essential.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments and derive recommendations.
• Experience developing and executing improvements.
• Demonstrated excellence in customer service.
• Participate in, adhere to, and support compliance objectives.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Recommend quality metrics for the specialty pharmacy with action plans and data analysis.
• Review and assess quality monitoring data regularly.
• Monitor insights to evaluate performance of quality analysts and staff.
• Track and analyze escalations and data outliers for root cause and improvements.
• Ensure a robust calibration process for consistency across parties.
• Facilitate improvements including writing business requirements and testing enhancements.
• Present assessments and recommendations to leadership using data.
• Perform other duties as assigned.

Skills

Data analysis

Supervisory experience

Quality improvement

Customer service

Education

Associate degree or 2 years experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team. This leadership role manages the Specialty Pharmacy Quality Management Program, guiding quality analysts and driving improvements through data-driven assessments.

The Supervisor will oversee evaluations, develop improvement plans, calibrate processes for consistency, and present findings to leadership. Excellent analytical, mentoring, and collaboration skills are essential.