Remote Pharmacy Quality Lead — Data-Driven Improvements

Lumicera; Annapolis (MD); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Holidays

401K company match

Adoption assistance

Flexible Spending Account

Education & Membership assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to oversee the effectiveness of the Specialty Pharmacy Quality Management Program and supervise quality analysts. The role includes creating improvement plans, monitoring performance, and delivering data-driven assessments to leadership.

The position requires supervisory experience, strong data-use skills, and a commitment to compliance and customer service excellence within a healthcare setting.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned.

Skills

Data-driven decisions

Quality monitoring

Leadership

Customer service

Compliance knowledge

Education

Associate degree

2+ years relevant experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to oversee the effectiveness of the Specialty Pharmacy Quality Management Program and supervise quality analysts. The role includes creating improvement plans, monitoring performance, and delivering data-driven assessments to leadership.

The position requires supervisory experience, strong data-use skills, and a commitment to compliance and customer service excellence within a healthcare setting.