Remote Pharmacy Quality Supervisor

Lumicera; Springfield (IL); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Paid time off - 20 days

Parental leave - 4 weeks

401K match up to 5%

Adoption assistance

Flexible Spending Account

Educational assistance

Referral bonus up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise quality analysts. The role focuses on measuring and improving quality across the team, generating improvement plans, and delivering data-driven reports to leadership.

Responsibilities include monitoring data, benchmarking metrics, and collaborating to implement process enhancements while ensuring compliance with program objectives.

Qualifications

• When given, the candidate must have an associate degree or 2+ years of relevant work experience.
• Experience supervising or as a quality analyst is required.
• Experience using data to make assessments and recommendations to drive change.
• Proven ability to develop and execute quality improvements.
• Demonstrated excellence in customer service.
• Ability to participate in and support compliance program objectives.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Recommend quality metrics for the specialty pharmacy and support data analysis.
• Review quality monitoring data on a routine basis.
• Monitor insights to evaluate performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause.
• Maintain a robust calibration process across the Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments with recommendations to leadership using data.
• Other duties as assigned.

Skills

Data-driven decisions

Supervisory experience

Quality analytics

Customer service

Collaboration

Compliance awareness

Education

Associate degree or 2 years relevant experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise quality analysts. The role focuses on measuring and improving quality across the team, generating improvement plans, and delivering data-driven reports to leadership.

Responsibilities include monitoring data, benchmarking metrics, and collaborating to implement process enhancements while ensuring compliance with program objectives.