Remote Pharmacy Quality Supervisor | Data-Driven Leader

Lumicera; Columbus (OH); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

PTO 20 days

Parental leave

Paid holidays

401K match

Adoption assistance

Flexible Spending Account

Education assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise quality analysts. This role focuses on improving metrics, conducting data-driven evaluations, and coordinating improvement plans with leadership.

You will monitor performance, develop calibration processes, and create reports that demonstrate outcomes after improvements, while collaborating across teams to ensure compliance and patient safety.

Qualifications

• Associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments /derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned

Skills

Quality supervision

Data analysis

Quality improvement

Customer service

Regulatory compliance

Education

Associate degree

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise quality analysts. This role focuses on improving metrics, conducting data-driven evaluations, and coordinating improvement plans with leadership.

You will monitor performance, develop calibration processes, and create reports that demonstrate outcomes after improvements, while collaborating across teams to ensure compliance and patient safety.