Remote Pharmacy Quality Supervisor — Data-Driven Impact

Lumicera; Baton Rouge (LA); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

9 holidays

401K match

Adoption assistance

Flexible spending account

Education assistance

Professional membership assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise quality analysts. The role focuses on improving processes, monitoring metrics, and driving data-based improvements across the team.

The ideal candidate has supervisory or quality-analyst experience, strong data skills, and a track record of implementing operational improvements within a customer-service oriented environment.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Experience supervising or as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing improvements
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights and evaluate performance of quality analysts.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Maintain a robust calibration process across all parties in the Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments and recommendations to leadership using data.
• Other duties as assigned.

Skills

Supervisory

Data analysis

Quality metrics

Customer service

Compliance

Education

Associate degree

2 years experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise quality analysts. The role focuses on improving processes, monitoring metrics, and driving data-based improvements across the team.

The ideal candidate has supervisory or quality-analyst experience, strong data skills, and a track record of implementing operational improvements within a customer-service oriented environment.