Remote Pharmacy Quality Lead: Data-Driven Improvements

Lumicera; Richmond (VA); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off 20 days

Parental leave 4 weeks

Holidays 9 days

401K company match 5%

Adoption assistance

Flexible Spending Account

Educational assistance and membership

Referral bonus up to 750

Job summary

Lumicera Health Services seeks a Supervisor, Pharmacy Quality to lead the specialty pharmacy quality management program. You will supervise quality analysts, monitor performance, and drive improvement plans with data-driven evaluations.

The role requires an associate degree or equivalent experience, supervisory or QA background, and strong customer service skills. You will collaborate with leaders, develop metrics, and ensure compliance while supporting a positive patient experience.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory or quality-analyst background.
• Experience using data to drive assessments and change.
• Experience developing and executing improvements.
• Demonstrated excellence in customer service.
• Ability to participate in and support compliance programs.
• Ability to interact cooperatively with coworkers.

Responsibilities

• Recommend quality metrics for the specialty pharmacy with benchmarks and action plans.
• Review and assess quality monitoring data regularly.
• Monitor customer insights to evaluate performance of quality staff.
• Track escalations and data outliers for root cause analysis.
• Maintain a robust calibration process for consistency.
• Facilitate improvements including writing business requirements and testing enhancements.
• Present assessments and recommendations to leadership using data-driven insights.
• Other duties as assigned.

Skills

Supervisory experience

Data-driven decisions

Quality improvement

Customer service

Compliance program

Collaborative teamwork

Education

Associate degree or equivalent experience

Job description

Lumicera Health Services seeks a Supervisor, Pharmacy Quality to lead the specialty pharmacy quality management program. You will supervise quality analysts, monitor performance, and drive improvement plans with data-driven evaluations.

The role requires an associate degree or equivalent experience, supervisory or QA background, and strong customer service skills. You will collaborate with leaders, develop metrics, and ensure compliance while supporting a positive patient experience.