Remote Pharmacy Quality Supervisor — Data-Driven Improvements

Lumicera; Carson City (NV); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision coverage

20 days PTO

Parental leave

401K company match

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus up to $750

Job summary

Lumicera Health Services in the United States is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and oversee the work of the quality analysts. The role emphasizes monitoring performance and driving improvements across the team.

You will oversee evaluations, create improvement plans, and present findings to leadership, using data to drive decisions and outcomes. The position is remote with comprehensive benefits and growth opportunities.

Qualifications

• Experience supervising quality analysts or teams in a healthcare setting.
• Ability to analyze data and derive actionable improvements.
• Experience developing and executing process improvements.
• Commitment to customer service excellence and compliance.
• Ability to work across teams and manage priorities.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics
• Request, review, and assess quality monitoring data on a routine basis
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel
• Track, trend, and analyze escalations and data outliers for root cause and improvement
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program
• Facilitate improvements including writing business requirements and testing enhancements
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments
• Other duties as assigned

Skills

Supervisory experience

Data-driven decision making

Quality improvement

Customer service excellence

Cross-functional collaboration

Education

Associate degree or equivalent experience

Job description

Lumicera Health Services in the United States is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and oversee the work of the quality analysts. The role emphasizes monitoring performance and driving improvements across the team.

You will oversee evaluations, create improvement plans, and present findings to leadership, using data to drive decisions and outcomes. The position is remote with comprehensive benefits and growth opportunities.