Remote Pharmacy Quality Supervisor - Analytics & Improvements

Lumicera; Jefferson City (MO); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Paid time off

Parental leave

Paid holidays

401K match

Adoption assistance

FSA

Education assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and guide the quality analysts.

You will monitor performance, develop improvement plans, and present findings to leadership, using data-driven analyses to drive measurable improvements in quality and customer service. This remote role offers competitive benefits and growth opportunities.

Qualifications

• Associate degree or 2+ years of relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments and recommendations.
• Experience developing and executing improvements.
• Strong customer service skills.
• Ability to support compliance program objectives.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, action plans, and data analysis to support these metrics.
• Review quality monitoring data on a routine basis.
• Monitor internal and external customer insights to evaluate performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Calibrate the process to ensure consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to leadership using data.
• Other duties as assigned.

Skills

Data analysis

Leadership/Supervisory

Customer service

Compliance

Teamwork

Process improvement

Education

Associate degree or 2+ years experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and guide the quality analysts.

You will monitor performance, develop improvement plans, and present findings to leadership, using data-driven analyses to drive measurable improvements in quality and customer service. This remote role offers competitive benefits and growth opportunities.