Remote Pharmacy Quality Supervisor - Data-Driven

NCSL International; Richmond (VA); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/M1

Referral Bonus Program up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Quality Management Program for the specialty pharmacy team. The role involves overseeing quality analysts, coordinating improvement plans, and delivering data-driven reports that drive performance and outcomes.

The ideal candidate has supervisory or quality-analyst experience, strong data analysis skills, and a track record of implementing process improvements within a customer-service oriented environment.

Qualifications

• Minimum associate degree or 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments /derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned.

Skills

Quality analytics

Supervisory experience

Data-driven decision making

Customer service excellence

Process improvement

Education

Associate degree or equivalent experience

Tools

Quality monitoring software

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Quality Management Program for the specialty pharmacy team. The role involves overseeing quality analysts, coordinating improvement plans, and delivering data-driven reports that drive performance and outcomes.

The ideal candidate has supervisory or quality-analyst experience, strong data analysis skills, and a track record of implementing process improvements within a customer-service oriented environment.