Remote Pharmacy Quality Supervisor

NCSL International; City of Albany (NY); À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision insurance

20 days PTO

Parental leave 4 weeks

9 holidays

401K match up to 5%

Adoption assistance

Flexible Spending Account

Educational assistance

Referral bonus up to $750

Résumé du poste

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Quality Management Program for our specialty pharmacy team. The role oversees quality analysts, monitors performance, and drives improvement plans with data-driven assessments.

The ideal candidate has supervisory experience, strong data analysis skills, and a proven track record of implementing process improvements in a customer-focused environment.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments/derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsabilités

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned.

Connaissances

Data-driven decision making

Leadership

Customer service

Team collaboration

Formation

Associate degree

2+ years experience

Description du poste

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Quality Management Program for our specialty pharmacy team. The role oversees quality analysts, monitors performance, and drives improvement plans with data-driven assessments.

The ideal candidate has supervisory experience, strong data analysis skills, and a proven track record of implementing process improvements in a customer-focused environment.