Remote Pharmacy Quality Supervisor - Data-Driven Impact

NCSL International; Harrisburg (Dauphin County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid time off - 20 days

Parental leave - 4 weeks

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus Program

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Quality Management program for our specialty pharmacy. The role oversees quality analysts, analyzes data, and drives improvement plans to enhance patient outcomes and process efficiency.

You will develop metrics, monitor data, coordinate calibration, and present findings to leadership while ensuring compliance with program objectives and customer service excellence in a fast-paced environment.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments /derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics
• Request, review, and assess quality monitoring data on a routine basis
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel
• Track, trend, and analyze escalations and data outliers for root cause and improvement
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program
• Facilitate improvements including writing business requirements and testing enhancements
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments
• Other duties as assigned

Skills

Data-driven

Leadership

Customer service

Compliance awareness

Education

Associate degree

2 years experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Quality Management program for our specialty pharmacy. The role oversees quality analysts, analyzes data, and drives improvement plans to enhance patient outcomes and process efficiency.

You will develop metrics, monitor data, coordinate calibration, and present findings to leadership while ensuring compliance with program objectives and customer service excellence in a fast-paced environment.