Remote Pharmacy Quality Supervisor

Lumicera; Salt Lake City (UT); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO - 20 days

Parental leave (4 weeks)

9 paid holidays

401K match

Adoption assistance

FSA

Education assistance

Referral bonus

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team in a remote capacity. The role focuses on managing the Pharmacy Quality Management Program, supervising quality analysts, and driving improvements through data-driven assessments and collaborative planning.

Responsibilities include defining metrics, monitoring data, analyzing escalations, and presenting findings to leadership to improve processes and outcomes.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to stay current with the process and evaluate performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve people and processes to leadership by using data to base assessments.
• Other duties as assigned

Skills

Data-driven decisions

Customer service

Team leadership

Education

Associate degree or 2+ years experience

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team in a remote capacity. The role focuses on managing the Pharmacy Quality Management Program, supervising quality analysts, and driving improvements through data-driven assessments and collaborative planning.

Responsibilities include defining metrics, monitoring data, analyzing escalations, and presenting findings to leadership to improve processes and outcomes.