Remote Pharmacy Quality Lead

Lumicera; Lincoln (NE); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid time off – 20 days

Parental leave – 4 weeks

Holidays – 9

401K company match up to 5%

Adoption Assistance

Flexible Spending Account

Educational Assistance

Referral Bonus – up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Quality Management Program for our specialty pharmacy. You will supervise quality analysts, monitor performance, and drive improvement initiatives through data-driven assessments and collaborative leadership.

The role requires strong customer-service excellence, experience in quality analytics, and a track record of implementing improvements while ensuring compliance objectives are met.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics
• Request, review, and assess quality monitoring data on a routine basis
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel
• Track, trend, and analyze escalations and data outliers for root cause and improvement
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program
• Facilitate improvements including writing business requirements and testing enhancements
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments
• Other duties as assigned

Skills

Supervisory experience

Quality analytics experience

Data-driven decisions

Process improvements

Customer service excellence

Team collaboration

Education

Associate degree or equivalent

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Quality Management Program for our specialty pharmacy. You will supervise quality analysts, monitor performance, and drive improvement initiatives through data-driven assessments and collaborative leadership.

The role requires strong customer-service excellence, experience in quality analytics, and a track record of implementing improvements while ensuring compliance objectives are met.