Remote Pharmacy Patient Services Supervisor & Team Coach

Shields Health Solutions; Portland (OR); Remote; USD 70,000 - 95,000; Full time

Job summary

Shields Health Solutions is seeking a Supervisor of Patient Services to lead and develop a high-performing team, improving patient care and workflow efficiency. The role partners with the Manager of Patient Services to oversee daily ops, evaluate productivity, mentor staff, and ensure excellent support for patients and internal stakeholders.

You will oversee supervision, coaching, and onboarding, while promoting collaboration across refill technicians, pharmacy liaisons, and PSC staff.

Qualifications

• High school diploma or equivalent.
• 3+ years of pharmacy technician experience.
• 1+ years of Pharmacy Liaison experience preferred.
• State registration and national CPhT certification required (or obtained within an agreed timeframe).

Responsibilities

• Lead, coach, and develop a team of up to 10 FTEs.
• Review staff messaging and Epic pools for timely completion of work.
• Support FFT communications and resolve delivery slip concerns.
• Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons.
• Monitor PA Log activity and identify operational gaps.
• Evaluate TelemetryRx completion and coordinate coverage as needed.
• Observe workflows and provide coaching and performance feedback.
• Assist with weekly staff meetings and rollout kickoff calls.
• Promote collaboration between refill technicians, pharmacy liaisons, operations staff, and PSC staff.
• Identify opportunities to enhance patient interactions and operational efficiency.

Skills

Leadership

Coaching

Team management

Communication

Education

State registration & CPhT certification

Tools

Pharmacy OS (Epic, etc)

EMRs

Microsoft Office

Job description

Shields Health Solutions is seeking a Supervisor of Patient Services to lead and develop a high-performing team, improving patient care and workflow efficiency. The role partners with the Manager of Patient Services to oversee daily ops, evaluate productivity, mentor staff, and ensure excellent support for patients and internal stakeholders.

You will oversee supervision, coaching, and onboarding, while promoting collaboration across refill technicians, pharmacy liaisons, and PSC staff.