Clinical Pharmacy Operations Leader

Shields Health Solutions; Monroe (LA); On-site; USD 85,000 - 110,000; Full time

Job summary

Shields Health Solutions is seeking a Clinical Manager of Patient Services to lead a team of pharmacy liaisons across specialty clinics in hospital settings and other non-clinical roles. You will coach staff, ensure adherence to best practices, and drive growth and efficiency while maintaining high patient satisfaction and quality care.

The role requires PharmD/BS with 2+ years of supervisory experience, strong communication, and proficiency in Microsoft Office.

Qualifications

• Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferred
• Experience as a licensed pharmacist in a healthcare setting is required
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required

Responsibilities

• Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
• Coach and develop liaison team and instill Shields culture at health system partner site
• Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
• Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
• Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
• Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
• Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
• Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
• Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
• Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
• Provide performance updates to Shields leadership team
• Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
• Ensures coverage for Specialty Liaisons when absent from work
• Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
• Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensure timely implementation of improvement efforts
• Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
• Identifies, assesses and contributes to continuous process improvement and optimization initiatives
• Provides subject matter expertise to hospitals and clinics within their span of control
• Other duties as assigned

Skills

People management

Coaching

Communication skills

Team leadership

Motivation techniques

Education

Pharmacy degree (PharmD/BS)

Licensed pharmacist

Supervisory experience

Tools

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Job description

Shields Health Solutions is seeking a Clinical Manager of Patient Services to lead a team of pharmacy liaisons across specialty clinics in hospital settings and other non-clinical roles. You will coach staff, ensure adherence to best practices, and drive growth and efficiency while maintaining high patient satisfaction and quality care.

The role requires PharmD/BS with 2+ years of supervisory experience, strong communication, and proficiency in Microsoft Office.