Remote Patient Services Supervisor: Lead & Optimize

Shields Health Solutions; California; Remote; USD 75,000 - 98,000; Full time

Job summary

Shields Health Solutions is seeking a Supervisor of Patient Services to lead a pharmacy support team, optimize daily workflows, and mentor staff for superior patient care. The role partners with the Manager of Patient Services to drive operational excellence and service quality across patient services operations.

The ideal candidate brings pharmacy technician experience, strong leadership, and a focus on accuracy and patient satisfaction, with remote work options and travel to West Coast sites

Qualifications

• High school diploma or equivalent is required.
• 3+ years of pharmacy technician experience.
• 1+ years of Pharmacy Liaison experience preferred.
• State registration and national CPhT certification required (or obtained within an agreed timeframe).

Responsibilities

• Lead, coach, and develop a team of up to 10 FTEs.
• Review staff messaging and Epic pools to ensure timely completion of work.
• Support FFT communications and resolve delivery slip concerns.
• Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons.
• Monitor PA Log activity and identify operational gaps.
• Evaluate TelemetryRx completion and coordinate coverage as needed.
• Observe workflows and provide coaching and performance feedback.
• Assist with weekly staff meetings and rollout kickoff calls.
• Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff.
• Recommend and implement workflow improvements in partnership with the Manager of Patient Services.
• Identify opportunities to enhance patient interactions and operational efficiency.
• Support onboarding and new-hire access requirements.

Skills

Leadership

Coaching

Organizational skills

Communication

Integrity

Professionalism

Collaborative

Patient-focused

Education

High school diploma

State registration

National CPhT certification

Tools

Pharmacy Operating Systems

EMRs

Microsoft Office

Job description

Shields Health Solutions is seeking a Supervisor of Patient Services to lead a pharmacy support team, optimize daily workflows, and mentor staff for superior patient care. The role partners with the Manager of Patient Services to drive operational excellence and service quality across patient services operations.

The ideal candidate brings pharmacy technician experience, strong leadership, and a focus on accuracy and patient satisfaction, with remote work options and travel to West Coast sites