Patient Support Supervisor (Specialty Pharmacy)

Shields Health Solutions; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Strong career growth opportunities

Collaborative and supportive work environment

Job summary

Shields Health Solutions is looking for a Patient Support Supervisor to lead a dedicated team in their Patient Support Center. This role involves managing daily operations, ensuring patients receive timely medications, and fostering collaboration with healthcare teams.

The ideal candidate will bring leadership, experience with pharmacy operations, and a commitment to patient care. Join a fast-growing leader in specialty pharmacy and contribute to a mission-driven culture that supports career growth.

Qualifications

• Active Pharmacy Technician license/registration (state-specific) required.
• 3+ years pharmacy technician experience (specialty pharmacy preferred).
• Prior leadership experience (formal or informal) is strongly preferred.

Responsibilities

• Lead, coach, and manage a team of Patient Support Associates.
• Ensure patients receive medications without barriers.
• Monitor service level metrics and quality standards.

Skills

Leadership

Communication

Data analysis

Organizational

Patient-focused

Collaboration

Education

High School Diploma or GED

Leadership/management training

Tools

Microsoft Excel

Microsoft Word

Pharmacy/EMR systems

Job description

About the Role

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This role is ideal for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment.

Position Summary

The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time. This role partners closely with internal teams and hospital stakeholders to meet service level agreements (SLAs), ensure adoption of best practices, and drive team performance, engagement, and development.

Key Responsibilities

• Team Leadership & Operations
  • Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support.
  • Provide ongoing performance management, training, and mentorship.
  • Manage staffing, scheduling, PTO, and time reporting (ADP).
  • Step in to support workload during peak or short‑staffed periods.
• Patient & Partner Coordination
  • Ensure patients receive medications on time and without barriers.
  • Partner with hospital/clinic stakeholders through regular meetings and collaboration calls.
  • Maintain strong working relationships with pharmacy and clinical teams.
• Workflow & Performance Management
  • Monitor and ensure achievement of service level metrics and quality standards.
  • Conduct audits, oversee system workflows, and manage responsiveness to incoming requests.
  • Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams.
• Process Improvement & Support
  • Identify and implement operational improvements and best practices.
  • Support data, analytics, contracting, and special projects.
  • Provide troubleshooting, guidance, and issue resolution for team members and partners.
• Administrative & Coordination
  • Assist with hiring, onboarding, training coordination, and system access setup.
  • Maintain confidentiality of sensitive patient and business data.

Qualifications

• Licensure & Experience
  • Active Pharmacy Technician license/registration (state‑specific).
  • National certification (CPhT) required.
  • 3+ years pharmacy technician experience (specialty pharmacy preferred).
  • Prior leadership experience (formal or informal) strongly preferred.
• Education
  • High School Diploma or GED (required).
  • Leadership/management training (preferred).

Skills & Competencies

• Strong leadership, communication, and team development skills.
• Ability to influence, collaborate, and drive results across teams.
• Solid operational and analytical skills; ability to identify trends and improve performance.
• Proficiency in Microsoft Excel and Word for data analysis and reporting.
• Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred).
• Highly organized, detail‑oriented, and patient‑focused.
• Ability to manage multiple priorities and maintain confidentiality.

Additional Requirements

• Ability to lead both remote and on‑site teams.
• Willingness to travel up to 20% (if outside core locations).

Why Join Shields?

• Fast‑growing leader in specialty pharmacy.
• Mission‑driven, patient‑first culture.
• Strong career growth and leadership development opportunities.
• Collaborative and supportive environment.