Remote Patient Support Supervisor - Specialty Pharmacy

Shields Health Solutions; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This role ensures patients receive medications accurately and on time while focusing on staff development in a fast-growing specialty pharmacy.

The ideal candidate has pharmacy or healthcare operations experience, a national certification (CPhT), and the ability to manage remote and on-site teams with strong analytical and collaboration skills to improve workflows

Qualifications

• Requires national certification (CPhT).
• 3+ years pharmacy technician experience (specialty pharmacy preferred).
• Leadership experience preferred (formal or informal).
• High School Diploma or GED required; Bachelor’s degree preferred or in progress.
• Strong leadership, communication, and team development skills.
• Ability to influence, collaborate, and drive results across teams.
• Proficiency with Excel and Word; familiarity with EMR systems.

Responsibilities

• Lead and coach a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support.
• Manage staffing, scheduling, PTO, and time reporting; step in during peak periods.
• Monitor service level agreements (SLAs) and drive operational improvements.
• Provide training, mentorship, and performance management for the team.
• Collaborate with hospital/clinic stakeholders and internal teams to ensure timely medication delivery and issue resolution.

Skills

Leadership

Communication

Team development

Analytics

Multitasking

Remote and on-site leadership

Data privacy

Education

National certification (CPhT)

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Excel

Microsoft Word

EMR systems (Willow, QS1, RX30)

Job description

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This role ensures patients receive medications accurately and on time while focusing on staff development in a fast-growing specialty pharmacy.

The ideal candidate has pharmacy or healthcare operations experience, a national certification (CPhT), and the ability to manage remote and on-site teams with strong analytical and collaboration skills to improve workflows