Remote Patient Services Team Lead (West Coast Travel)

Shields Health Solutions; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Shields Health Solutions is seeking a Supervisor of Patient Services to lead a high-performing team and drive workflow efficiency across our patient services operations. Remote with on-site travel to the West Coast region, this role partners with the Manager of Patient Services to optimize performance and service delivery.

You will mentor staff, review productivity, and coordinate with Pharmacy Liaisons and PSC teams to ensure timely, accurate patient support.

Qualifications

• High school diploma or equivalent.
• 3+ years of pharmacy technician experience.
• State registration and national CPhT certification required or obtainable within timeframe.
• Pharmacy Liaison experience preferred.
• Strong leadership and coaching abilities.
• Excellent organizational and communication skills.

Responsibilities

• Lead and develop a team of up to 10 FTEs.
• Review staff messaging and Epic pools to ensure timely completion of work.
• Support FFT communications and resolve delivery slip concerns.
• Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons.
• Monitor PA Log activity and identify operational gaps.
• Evaluate TelemetryRx completion and coordinate coverage as needed.
• Observe workflows and provide coaching and performance feedback.
• Assist with weekly staff meetings and rollout kickoff calls.
• Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff.
• Recommend and implement workflow improvements in partnership with the Manager of Patient Services.
• Identify opportunities to enhance patient interactions and operational efficiency.
• Support onboarding and new-hire access requirements.

Skills

Leadership

Coaching

Organizational Skills

Communication

Team Collaboration

Pharmacy OS

EMR

Microsoft Office

EPIC

Education

High School Diploma

State Pharmacy Technician Registration

CPhT Certification

Tools

Epic

EMR systems

Microsoft Excel

Microsoft Outlook

Pharmacy Operating Systems

Job description

Shields Health Solutions is seeking a Supervisor of Patient Services to lead a high-performing team and drive workflow efficiency across our patient services operations. Remote with on-site travel to the West Coast region, this role partners with the Manager of Patient Services to optimize performance and service delivery.

You will mentor staff, review productivity, and coordinate with Pharmacy Liaisons and PSC teams to ensure timely, accurate patient support.