Remote Pharmacy Patient Care Supervisor

Navitus Health Solutions, LLC; Minnesota; Remote; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401K company match

Adoption Assistance Program

Flexible Spending Account

Educational assistance

Professional membership assistance

Referral bonus program

Job summary

Lumicera Health Services in the United States is seeking a supervisory leader for the care coordination team. You will guide daily operations, monitor quality, coach staff, and ensure efficient patient service while aligning with department policies.

This role involves hands-on leadership in a remote-friendly environment, with a strong emphasis on compliance, claims processing knowledge, and cross-functional collaboration. A background in managed care or PBM is preferred.

Qualifications

• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• CPhT preferred.
• 2 years’ experience in managed care, specialty pharmacy, customer service, or PBM.
• Call center experience and leadership experience preferred.
• Pharmacy claim/benefit knowledge and HIPAA/data privacy familiarity.

Responsibilities

• Meet daily workload standards and align staffing with workflow goals.
• Identify and remove barriers to achieve objectives.
• Review client transitions and volume changes; ensure clear scripting and resources.
• Share information with staff promptly and clearly.
• Coach, motivate and develop staff to achieve outstanding results.
• Lead day-to-day department supervision and quality metrics.
• Coordinate with staffing agencies and escalate issues when needed.
• Maintain up-to-date knowledge of pharmacy processing software and tools.

Skills

2 years experience

Call center experience

Leadership coaching

HIPAA knowledge

Pharmacy claim/benefit experience

CPhT preferred

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Pharmacy Technician certification (CPhT) preferred

Tools

Pharmacy claims processing software

Lumicera claims system

Job description

Lumicera Health Services in the United States is seeking a supervisory leader for the care coordination team. You will guide daily operations, monitor quality, coach staff, and ensure efficient patient service while aligning with department policies.

This role involves hands-on leadership in a remote-friendly environment, with a strong emphasis on compliance, claims processing knowledge, and cross-functional collaboration. A background in managed care or PBM is preferred.