Remote Pharmacy Operations Supervisor

Fuze Health Inc.; Athens (GA); Remote; USD 95,000 - 130,000; Full time

Job summary

Fuze Health seeks a Care Supervisor, Pharmacist to lead a team of Remote Pharmacists delivering remote prescription verification, patient consultations, and clinical pharmacy operations. You will drive performance, coaching, and quality assurance while ensuring patient safety and regulatory compliance.

You will collaborate with Pharmacy Operations, Product, Workforce Management, and other partners to optimize workflows and staffing, while maintaining frontline proficiency and operational

Qualifications

• 4+ years of experience in a high-volume pharmacy.
• Experience managing, coaching, and developing a team.
• Experience in prescription verification, patient consultations, and clinical pharmacy workflows.
• Ability to use operational data and performance metrics to identify trends and drive improvements.
• Strong understanding of pharmacy regulations, patient safety requirements, and compliance standards.
• Experience leading or supervising pharmacists in a remote or centralized pharmacy operations environment.

Responsibilities

• Lead, supervise, and mentor a team of Remote Pharmacists responsible for remote prescription verification, patient consultations, and other clinical pharmacy operations.
• Oversee day-to-day team performance across service levels, productivity, quality, and patient experience. Establish clear performance expectations, monitor results, and take action to address performance gaps.
• Develop and maintain reporting and performance visibility for Remote Pharmacist operations. Use data and operational trends to identify opportunities, inform decisions, and drive improvements in team performance and workflows.
• Partner with Workforce Management and Care leadership to maintain appropriate coverage and effectively respond to changing business needs.
• Drive Training & Quality: Partner with Care leaders to develop and execute training and quality assurance programs that support consistent, high-quality pharmacy operations, patient safety, and regulatory compliance.
• Lead Through Change: Support the implementation of new workflows, tools, programs, and operational changes. Translate changes into clear expectations for the team and help ensure successful adoption and execution.
• Develop strong proficiency across the systems and tools supporting Remote Pharmacy Operations, including Dialpad, Alto OS, Aspect, and Veriato. Use this knowledge to monitor and optimize team performance, troubleshoot operational issues, and identify opportunities to improve workflows.
• Support Frontline Operations: Maintain proficiency in frontline pharmacy workflows, including remote prescription verification, patient consultations, and clinical operations. Ensure Regulatory Compliance : Ensure team operations adhere to applicable local, state, and federal pharmacy regulations, as well as company policies and procedures.
• Manage Escalations: Registered Pharmacist in good standing with the applicable Board of Pharmacy.

Skills

Team management

Pharmacy operations

Data-driven performance

Lean/Kaizen

Looker data analysis

G-suite/JIRA

Education

Doctor of Pharmacy (PharmD)

Tools

Dialpad

Alto OS

Aspect

Veriato

Looker

Job description

Fuze Health seeks a Care Supervisor, Pharmacist to lead a team of Remote Pharmacists delivering remote prescription verification, patient consultations, and clinical pharmacy operations. You will drive performance, coaching, and quality assurance while ensuring patient safety and regulatory compliance.

You will collaborate with Pharmacy Operations, Product, Workforce Management, and other partners to optimize workflows and staffing, while maintaining frontline proficiency and operational