Remote Pharmacy Operations Supervisor

Fuze Health Inc.; Alabama; Remote; USD 110,000 - 150,000; Full time

Job summary

Fuze Health Inc. seeks a Care Supervisor, Pharmacist to lead a team of Remote Pharmacists delivering high-quality pharmacy services, including remote prescription verification and patient consultations.

You will oversee daily performance, drive process improvements with data, ensure regulatory compliance and patient safety, and collaborate with Product, Workforce Management, and Compliance to optimize workflows.

Qualifications

• 4+ years experience in a high-volume pharmacy.
• Experience coaching and developing a team, including setting performance expectations and providing ongoing feedback.
• Experience working in pharmacy operations, including prescription verification, patient consultations, and clinical workflows.
• Ability to use operational data and performance metrics to identify trends, manage performance, and drive improvements.
• Strong understanding of pharmacy regulations, patient safety, and compliance standards.
• PharmD degree from an accredited school of pharmacy.
• Experience leading pharmacists in remote/centralized operations.
• Experience using lean/Kaizen or similar continuous improvement methodologies.
• Proficiency with G-Suite, Jira, and data analysis tools such as Looker; familiarity with Dialpad, Alto OS, Aspect, and Veriato.
• Experience using data and reporting tools like Looker to monitor performance and identify opportunities.

Responsibilities

• Lead, supervise, and mentor a team of Remote Pharmacists handling remote prescription verification and clinical operations.
• Oversee day-to-day performance across service levels, productivity, quality, and patient experience; set expectations and address gaps.
• Develop and maintain reporting and performance visibility for Remote Pharmacist operations; use data to drive improvements.
• Collaborate with Workforce Management and Care leadership to ensure appropriate coverage.
• Develop and execute training and quality assurance programs to ensure patient safety and compliance.
• Lead change management for new workflows and tools; translate changes into clear team expectations.
• Develop proficiency across systems supporting Remote Pharmacy Operations and use insights to optimize workflows.
• Maintain compliance with applicable local, state, and federal regulations; ensure policies are followed.
• Manage escalations and ensure pharmacists remain in good standing with the Board of Pharmacy.

Education

PharmD degree

Tools

G-Suite/JIRA/Looker

Job description

Fuze Health Inc. seeks a Care Supervisor, Pharmacist to lead a team of Remote Pharmacists delivering high-quality pharmacy services, including remote prescription verification and patient consultations.

You will oversee daily performance, drive process improvements with data, ensure regulatory compliance and patient safety, and collaborate with Product, Workforce Management, and Compliance to optimize workflows.