Remote Pharmacy Engagement Technician

ExactCare Pharmacy; Cleveland (OH); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid Time Off

Paid holidays

Short-term disability

Life insurance

Job summary

AnewHealth is seeking a Pharmacy Technician for its remote Patient Engagement team, supporting ExactCare services. You will handle inbound patient inquiries, assist with balances, and coordinate with pharmacists and providers to ensure high-quality care.

Ideal candidates are 18+, certified, and comfortable with remote work, with strong communication and confidentiality skills to maintain patient trust and comply with regulations.

Qualifications

• High school diploma or GED required.
• PTCB or NHA certification required and current.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.

Responsibilities

• Answer high-volume inbound calls from current patients and resolve questions.
• Collect on patient balances when due.
• Provide exceptional customer service in a closed-door pharmacy environment.
• Serve as liaison between clinical pharmacists and other medical professionals.
• Partner with technicians, pharmacists, and specialists to ensure excellent patient care.
• Maintain patient records with confidentiality and accuracy.
• Provide backup support during peak call times.
• Assist patients with questions over the phone.
• Embody core values in communications and interactions.

Skills

Customer service

Phone communication

Remote work

Independent worker

Confidentiality

Organizational skills

Pharmacy knowledge

Education

High school diploma/GED

PTCB or NHA certification

State Board of Pharmacy registration

Tools

Pharmacy software systems

Job description

AnewHealth is seeking a Pharmacy Technician for its remote Patient Engagement team, supporting ExactCare services. You will handle inbound patient inquiries, assist with balances, and coordinate with pharmacists and providers to ensure high-quality care.

Ideal candidates are 18+, certified, and comfortable with remote work, with strong communication and confidentiality skills to maintain patient trust and comply with regulations.