Remote Pharmacy Patient Engagement Specialist

ExactCare Pharmacy; Cleveland (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid time off

Paid holidays

Life insurance

Short-term disability

Job summary

AnewHealth is hiring Pharmacy Technicians for its patient engagement team in a remote, phone-based role. You will resolve inbound questions from patients, coordinate with doctors and facilities, and help maintain accurate records while protecting patient confidentiality.

Qualified candidates will have a high school diploma or GED and PTCB/NHA certification, plus comfort with multiple pharmacy software systems and a strong customer-service orientation.

Qualifications

• High school diploma or GED required; PTCB or NHA certification preferred.
• Experience in a pharmacy setting is beneficial.
• Ability to navigate pharmacy software and maintain patient confidentiality.

Responsibilities

• Answer high-volume inbound calls from patients and resolve questions.
• Collect on patient balances when due.
• Provide exceptional customer service in a closed-door setting.
• Serve as liaison between clinical pharmacists and medical professionals.
• Maintain patient records with attention to detail and confidentiality.

Skills

Remote work

Phone-based support

Customer service

Confidentiality

Computer skills

Pharmacy software

Education

High school diploma/GED

PTCB or NHA certification

Tools

Pharmacy software systems

Job description

AnewHealth is hiring Pharmacy Technicians for its patient engagement team in a remote, phone-based role. You will resolve inbound questions from patients, coordinate with doctors and facilities, and help maintain accurate records while protecting patient confidentiality.

Qualified candidates will have a high school diploma or GED and PTCB/NHA certification, plus comfort with multiple pharmacy software systems and a strong customer-service orientation.