Remote Pharmacy Customer Support Specialist

AppleOne Employment Services; San Antonio (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

AppleOne Employment Services is seeking a Pharmacy Customer Service Representative in the United States. The role involves handling inbound calls from members, pharmacies, and healthcare providers to answer questions about prescription benefits, home delivery medications, billing, eligibility, and coverage.

The position requires a private workspace, a hardwired internet connection, and availability for weekend and evening shifts.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience.
• Comfortable using computers and learning new systems.
• Proficient in basic Word and Excel.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Willing to work full-time including evenings, weekends, and holidays.

Responsibilities

• Answer inbound customer service calls from members, pharmacies, and healthcare providers.
• Explain prescription benefits, home delivery medications, billing, eligibility, and coverage.
• Handle claims and prior authorizations.
• Provide medication shipment and delivery updates.
• Research and resolve customer issues using multiple systems.
• Document interactions and follow up to ensure resolution.
• Aim for first-call resolution and meet quality and productivity targets.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

AppleOne Employment Services is seeking a Pharmacy Customer Service Representative in the United States. The role involves handling inbound calls from members, pharmacies, and healthcare providers to answer questions about prescription benefits, home delivery medications, billing, eligibility, and coverage.

The position requires a private workspace, a hardwired internet connection, and availability for weekend and evening shifts.