Remote Pharmacy Care Specialist — Overnight

CVS Health; Pennsylvania; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement options

Wellness programs

Discount programs

Job summary

CVS Health is seeking a Pharmacy Care Representative to support patients with specialty medication orders, benefits verification, and enrollment. This is a work-from-home role with virtual training, requiring attention to detail and strong communication.

The role is full-time, with shifts between 5:00pm and 11:30pm EST and weekends. PA residency and proficiency with Windows/Microsoft Office are required.

Qualifications

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications.
• 1+ years of computer keyboarding experience, skills and aptitude.
• Must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 Mbps and 10 Mbps upload.
• Must live in Pennsylvania.

Responsibilities

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment.
• Coordinate and process requests for new and refill order shipments. Collect appropriate information needed to ensure insurance coverage for patient medication orders.
• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
• Assist in enrolling and tracking new customer referrals.
• Provide explanation of CVS/Specialty services to new customers
• Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.

Skills

Customer service

Windows applications

Typing/keyboard skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health is seeking a Pharmacy Care Representative to support patients with specialty medication orders, benefits verification, and enrollment. This is a work-from-home role with virtual training, requiring attention to detail and strong communication.

The role is full-time, with shifts between 5:00pm and 11:30pm EST and weekends. PA residency and proficiency with Windows/Microsoft Office are required.